FAQ

The FIDE 2020 organisers have set up a FAQ regarding the postponement of the congress and the hotel bookings.

Registrations

Q: Will my registration remain valid for the postponed FIDE Congress on 12 – 15 May 2021?
A: Yes, your registration will remain valid for the FIDE Congress on 12 – 15 May 2021.

Q: I cannot attend the FIDE Congress in May 2021. Can a colleague of mine take over my registration?
A: Yes, a colleague from the same company or organisation may take over your registration, at no additional costs. Please inform the FIDE Congress Secretariat at fide2020@congressbydesign.com before the end of December 2020.

Q: I cannot attend the FIDE Congress in May 2021 and registered before 9 May 2020. Which cancellation policy applies?
A: You will get a refund for the registration fee paid, minus EUR 75 administration fee.
Please inform the FIDE Congress Secretariat at fide2020@congressbydesign.com before the end of December 2020. For cancellations from January 2021 the general cancellation policy applies.

Q: I cannot attend the FIDE Congress in May 2021 and registered after 9 May 2020. Which cancellation policy applies?
A: The general cancellation policy applies:

  • Please inform the FIDE Congress Secretariat at fide2020@congressbydesign.com;
  • For cancellations received up to and including 12 March 2021, a cancellation fee of 25% will be charged;
  • For cancellations received after 12 March 2021, no refund will be given, full amount required;
  • Name changes are not accepted, unless the participant is from the same company or organisation. A handling fee of EUR 40 per registration will be charged for every modification received after 12 March 2021.

Q: Can I withdraw my cancellation now the FIDE Congress is postponed till May 2021?
A: Yes, you can withdraw your cancellation. Please inform the FIDE Congress Secretariat at fide2020@congressbydesign.com before the end of December 2020.

Programme

Q: What will the program be for 12 – 15 May 2021?
A: An updated version of the programme for the FIDE 2020 Congress will soon be published on the website.

Hotel booking

Q: I have booked my accommodation, but have not yet paid. How should I proceed?
A: Please contact Preferred Hotel Reservations at congress@preferredhotelreservations.nl to rebook your accommodation.

Q: I have booked my accommodation and have already paid. How should I proceed?
A: Please contact the FIDE Congress Secretariat at fide2020@congressbydesign.com.

Q: Can I book a hotel for the new FIDE Congress dates?
A: You can book accommodation on your own or make use of the FIDE Congress hotel booking website. This website will soon be updated. Please note that no prepayment will be required upon booking your accommodation. A credit card, however, will need to be added to your reservation to guarantee the booking. Payment of your hotel room will only be required upon check-in.